How Hendo Industries collects, uses, and protects your personal information when you use our website or purchase our industrial products.
Who We Are
Hendo Industries is a manufacturer and supplier of spring balancers, push-pull trolleys, C-track systems, air tool hose balancers, and related industrial equipment, headquartered in India. This Privacy Policy applies to our website hendoindustries.com and all associated transactions and communications.
By accessing our website or placing an order, you agree to the collection and use of information as described in this policy.
Information We Collect
We collect information you provide directly and data gathered automatically when you use our website:
Personal details — name, email address, phone number, billing and shipping address provided during registration, inquiry, or checkout.
Order information — details of products purchased, transaction amounts, payment method, and order history.
Technical data — IP address, browser type, device information, pages visited, session duration, and referring URLs collected automatically via cookies and analytics tools.
Communications — messages sent to us via contact forms, email, or phone for support or product inquiries.
GST / business details — GSTIN and company name when provided for B2B invoicing purposes.
How We Use Your Information
Process and fulfil your orders, including dispatch, delivery tracking, and GST invoicing
Communicate with you regarding your orders, inquiries, and after-sales support.
Send transactional emails and SMS notifications (order confirmations, shipping updates).
Improve our website, product catalogue, and overall customer experience.
Comply with legal, tax, and regulatory obligations under Indian law, including GST and company law.
Detect, investigate, and prevent fraudulent transactions and misuse of our platform.
Send promotional offers or product updates — only where you have given consent.
Sharing of Information
We do not sell your personal data to any third party. We may share it only with:
Logistics & courier partners to coordinate delivery of your orders across India.
Payment processors for secure handling of transactions (these are PCI-DSS compliant).
Government and regulatory authorities when required under applicable Indian law (GST, customs, court orders, etc.).
IT and hosting service providers who help us operate the website, under strict data processing and confidentiality agreements.
Cookies
Our website uses cookies to enhance functionality, remember your preferences, and analyse traffic patterns. These include:
Session cookies — expire when you close the browser; used for cart and session management.
Persistent cookies — remain stored to remember user preferences across visits.
Analytics cookies — used to understand how visitors interact with the website (e.g., Google Analytics).
You may disable cookies in your browser settings. Please note that disabling certain cookies may impact the functionality of the website, including the shopping cart and checkout.
Data Security
We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. Payment information is processed exclusively through PCI-DSS compliant payment gateways and is never stored on our servers in plain text.
Security notice: Hendo Industries will never ask for your password, OTP, or full card details via email or phone. If you receive any such request, please report it to us immediately.
Your Rights
Access, correct, or update your personal information at any time via your account settings.
Request deletion of your personal data, subject to legal and statutory retention requirements.
Opt out of marketing communications at any time by clicking “Unsubscribe” in any email or contacting us directly.
Request a copy of the personal data we hold about you.
Lodge a complaint with the relevant Indian data protection authority if you believe your rights have been infringed.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and as required by Indian law. Financial and transactional records are retained for a minimum of 7 years in accordance with the Companies Act and GST regulations.
When data is no longer required, it is securely deleted or anonymised.
Third-Party Links
Our website may contain links to third-party websites or services. Hendo Industries is not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external site you visit.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised effective date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.
We encourage you to review this page periodically to stay informed of how we protect your data.
